Location
Records live in the customer's NetSuite account, not a separate RIOO database. Confirmany data held outside NetSuite, such as portal services
Company
Built by people who lived the problem first
RIOO was built by property managers and business consultants who spent years stitching together disconnected tools, and decided to build the platform they wished existed.
Company
- 01About usWho we are
- 02Why RIOOThe case for native
- 03CareersJoin the team
- 04ContactTalk to us
Our story, in one sentence
Property teams shouldn't need five tools, three spreadsheets and a full-time administrator to hold it together. Everything RIOO does follows from that belief: one platform, built natively on NetSuite, where every lease, payment, request and report shares one record.
How we work with customers
We implement with structured milestones, configure for your actual portfolio and stay alongside you through customer success managers who come from property backgrounds.
By the numbers
How much runs on RIOO across its customers?
RIOO supports a broad range of property activity across its customers, and the totals below are published on riooapp.com. They cover communities, amenities, recurring charges, geographic reach and integrations across all customers, not any single operator, and RIOO updates them only when it publishes new figures.
650+communities
1,700+amenities managed
$15M+annual recurring charges automated
52+states
30+integrations
How it works
How do you start working with RIOO?
You start working with RIOO through the route that matches your role: buyers book a demo, existing customers contact their customer success manager, partners and press use the brand resources and contact page, and candidates apply through careers. Each route reaches a named team rather than a general inbox.
- 01
Evaluating RIOO
Request a demo and share your portfolio type, entities and NetSuite status. See request a demo.
- 02
Already a customer
Contact your customer success manager or the support team. See customer experience.
- 03
Partner or journalist
Use the brand guidance and request assets for your use. See brand resources.
- 04
Looking for a role
Review open positions and how the team works. See careers.
- 05
Anything else
Use the contact page and choose the closest topic.
In detail
How does RIOO handle customer data?
RIOO handles customer data inside the customer's own NetSuite account, so property, tenant and financial records are protected by the same security, roles and audit trail as the rest of the customer's books. RIOO staff access is limited to what implementation and support need, under the customer agreement. See security. Confirmsupport access model
Access
Users sign in under NetSuite roles managed by the customer's administrator.
02
Audit trail
System notes record who created or changed each record and when.
03
Payments
Card and bank details are processed by connected payment gateways.
04
Portability
Because data is in NetSuite, standard NetSuite exports and saved searches work on it.
05
In detail
RIOO at a glance
Headquarters
Singapore
Team
90+ team members
Experience
20+ years of property management expertise
Customers
120+
Regions served
including the US, Canada, the UK, Australia, Singapore and the UAE Confirmapproved list
How it works
What we believe
- 01
Operations and finance belong on one record
Reconciliation is a symptom, not a job.
- 02
Plain language beats jargon
"Rent is due on the 1st," not "receivable obligation date."
- 03
Expertise should be shared
That's why we publish practical guides openly.
- 04
Software should fit the portfolio
not the other way round.
- 05
Claims need evidence
We'd rather show you a lease become a journal entry than promise a transformation.
In detail
How do teams put company into practice?
Putting RIOO's beliefs into practice shapes who the company builds for, how it chooses to grow and how customers, team members, partners and journalists work with it. The notes below summarise each of those relationships and point to the page that covers it in more depth.
RIOO is designed for professional property teams, the people who run portfolios at scale and answer to owners, investors, lenders, boards and auditors:
We serve residential portfolios through RIOO Home and commercial portfolios through RIOO Professional, and mixed portfolios that need both.
We'd rather grow with customers whose portfolios fit the platform than chase every deal. RIOO fits best where operations and finance need one record: mixed property types, commercial leasing plus operations, complex charges and recoveries, multiple entities, and NetSuite as the financial foundation. When a prospect would be better served elsewhere, we say so.
Whether you're evaluating, already a customer or interested in joining the team, the pages in this section point you to the right place.
Finance leaders and controllers
who need current receivables, property P&Ls and consolidated results.
Operators and asset managers
who need occupancy, income and cost visibility across property types.
Property and community managers
who need fewer tools and more time with residents.
Leasing, maintenance and administrative teams
who keep the work moving every day.
Compare
What should you know about RIOO before a first call?
RIOO is a software company whose product, also called RIOO, is property management built natively on Oracle NetSuite. It serves residential portfolios through RIOO Home and commercial portfolios through RIOO Professional, using five modules that run inside the customer's own NetSuite account. The quick facts below answer the questions buyers ask first.
| Question | Short answer |
|---|---|
| What is the product? | Property management software built natively on Oracle NetSuite |
| Which offerings exist? | RIOO Home (residential) and RIOO Professional (commercial) |
| Which modules? | Management, Finances, Leasing & Sales, Maintenance, Portals & Mobile |
| Where does the data live? | In the customer's NetSuite account |
| Who is it for? | Professional property teams that run, or plan to run, NetSuite |
| Which markets? | United States and Canada, plus the UK, Australia, Singapore and the UAE Confirmapproved regions |
| How do I see it? | A demo built around your own leases and charges |
Use cases
Which company pages answer which questions?
The company section of the RIOO site is organised by question, so each page answers one kind of enquiry in depth. Use the guide below to go straight to the right page, whether you are evaluating RIOO, writing about it, considering a role or already working with the team as a customer.
Who is RIOO, and why NetSuite?
Read about RIOO for the story, the product and who it serves. It explains why RIOO was built natively on NetSuite, how residential and commercial portfolios run on one platform, and which markets the team works in today, so you can judge fit before you book a demo.
What does RIOO stand for?
Read brand values for the rules behind product and marketing decisions. The page sets out what RIOO commits to, such as saying what the product does in plain language, and shows how those values shape the way features are designed, documented and explained to customers.
What is it like to be a customer?
Read customer experience for implementation, training and ongoing partnership. It walks through how a project starts, how data is migrated and tested, how each team is trained by role, and how the relationship continues after go-live, so you know what working with RIOO looks like in practice.
How should RIOO be described?
Read brand resources for naming, descriptions and assets. It gives the approved way to write the RIOO name, short and long product descriptions, logo files and colour guidance, so partners, journalists and your own team describe the platform consistently and accurately in any material.
How do I reach the team?
Use the contact page to reach the right team. Choose sales for a demo or a tailored proposal, customer success if you already run RIOO, partnerships for NetSuite partners, or press for media enquiries. Tell us your portfolio and markets so the right person replies with relevant information.
Checklist
Before your first call with RIOO
- Note your property types, unit counts and number of owning entities.
- Confirm whether you run NetSuite today, and which edition and modules.
- List your current property, accounting and maintenance systems.
- Pick two or three workflows that cause the most manual work.
- Bring one real lease, ideally your most complex one.
- Decide who from finance and operations should join.
How does RIOO work with NetSuite partners and administrators?
RIOO works with NetSuite partners and administrators as part of every implementation, because RIOO runs inside the customer's NetSuite account. The customer's administrator or partner keeps ownership of roles, subsidiaries, the chart of accounts and other customisations, while RIOO configures property records, workflows and charge mappings alongside them. Confirmpartner engagement model
In practice, that means agreeing early who owns which decisions. Finance owns the chart of accounts and posting rules, the NetSuite administrator owns roles and release testing, and RIOO owns the property configuration. Projects run more smoothly when those three are in the same meetings from the first workshop.
Who is RIOO NOT the right vendor for?
RIOO is not the right vendor for buyers who want an ERP-independent property system, a self-serve app for a handful of homes, or software for short-term holiday lets. RIOO's design assumes NetSuite is the financial foundation and that finance and operations will work from one shared record. Confirmshort-term rental scope
It is also not the right vendor if property operations and finance are expected to stay in separate systems. RIOO's value shows up in removed sync work, cleaner closes and shared reporting, which only appear when both teams commit to working from one record.
Talk to a specialist
See company on your own portfolio.
RIOO was built by property managers and business consultants who spent years stitching together disconnected tools, and decided to build the platform they wished existed.
Every page
All of Company, one page each.
Why RIOOWhy property companies choose RIOO: one ledger on NetSuite, residential and commercial on one platform, and operations and accounting working together.All of Company, one page each.Why RIOOThe RIOO wayPrivacy policyThe RIOO wayThe RIOO way: the expertise, principles and promises behind RIOO, the property management system built natively on Oracle NetSuite, and how they shape every release.All of Company, one page each.Why RIOOThe RIOO wayPrivacy policyPrivacy policyHow RIOO collects, uses, shares and protects personal data, your rights under the PDPA, GDPR, UK GDPR and US state laws, and how to contact us.All of Company, one page each.Why RIOOThe RIOO wayPrivacy policyTerms of useThe terms that govern your use of the RIOO website and portals: acceptable use, accounts, intellectual property, liability, Singapore law and how to contact RIOO.Where is RIOO based?
RIOO lists Singapore as its headquarters and works as a remote-first team, serving property teams in the United States and Canada, the United Kingdom, Australia, Singapore and the UAE. Market pages on this site explain how RIOO is configured for local currencies, tax codes and tenancy rules in each country.
Who founded RIOO?
RIOO was founded by people from property management operations and business consulting who had seen leasing, accounting and maintenance split across systems. Founder names and biographies will be published on the About page once confirmed. Read about RIOO for the story behind the product. Placeholderfounder names and bios, if they will be published
Is RIOO an Oracle partner?
RIOO is property management software built natively on Oracle NetSuite and runs inside customers' NetSuite accounts. RIOO describes any Oracle programme status, such as partner or Built for NetSuite designations, only where it has been confirmed, and buyers can ask for current status during evaluation. Confirmpartner status; do not claim certification unless verified
Are you hiring?
RIOO hires engineers, designers and property specialists into a remote-first team, and open roles are listed on the careers page as they become available. The team looks for people who bring property or finance knowledge to their work and explain things plainly. See careers for current openings and how to apply.
How is RIOO pricing set?
RIOO pricing is set through a proposal tailored to your portfolio. After a discovery conversation about your property types, scale, entities and the workflows you want to run in NetSuite, the RIOO team prepares a written proposal for your evaluation. Request a demo to start that conversation. Request a demo
Related