Property management, built natively on Oracle NetSuite

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Property management software for Australian portfolios, built on NetSuite

RIOO is a property management system built natively on Oracle NetSuite. For Australian build-to-rent operators, institutional landlords, student accommodation providers and commercial owners, it runs tenancies, rent, repairs, outgoings recovery and property accounting on the same records as the NetSuite general ledger, with GST handled by NetSuite.

Who is RIOO for in Australia?

RIOO is for organisations that use NetSuite as their finance system and manage property at scale: build-to-rent developers and operators, superannuation-backed residential platforms, purpose-built student accommodation, land-lease communities, community housing providers' market-rent portfolios, and owners of office, retail and industrial assets. Smaller residential agencies managing trust-account rent rolls for many individual landlords are usually better served by dedicated agency software.

RIOO's largest installed base is in North America (180k+ units across the US & Canada, as published on riooapp.com); Australian deployments use the same platform with Australian configuration for GST, states and AUD.

Who it fitsMixedportfoliosNetSuitecustomersMulti-entitygroupsLess of a fitTalk it through in a demo

Why are Australian tenancy rules hard to systemise?

Australian tenancy rules are hard to systemise because each state and territory sets its own bonds, rent-increase limits, notice periods, entry rules and minimum standards, and those rules keep changing. Several states now limit rent increases to once every 12 months or have ended no-grounds terminations.

For a portfolio across several states, that means every rule needs to be configurable per property. A spreadsheet of rules beside the system is where errors start. Our blog keeps state guides current, for example Australian rental laws compared, every state and territory, the Victoria compliance guide, the Queensland compliance guide and NSW smart rental bonds.

Watch-outsTreating sync as…FixNo owner for approvalsFixSkipping data clean-upFixTesting too lateFix

Why does NetSuite-native matter in Australia?

NetSuite-native matters in Australia because property groups often run several entities, trusts and funds with tight investor and lender reporting. When tenancies, bonds, outgoings and contractor bills are NetSuite records, consolidation uses the same data as operations, GST detail supports BAS, and audit trails cover property work as well as journals.

Why it mattersManual hand-offsData re-keyedSeparate systemsSlower, riskiernumbers

In detail

What does RIOO cover for Australian portfolios?

RIOO covers the full operating cycle for Australian portfolios: residential tenancies and periodic agreements, bonds, rent schedules and reviews, commercial leases with outgoings and GST, maintenance and inspections, resident and tenant portals, and property accounting in AUD on NetSuite. Each area is configured per state, so local rules apply property by property.

RIOO on NetSuite5 of 6 modulesManagementUsed hereFinancesUsed hereLeasing & SalesUsed hereMaintenanceUsed herePortals & MobileUsed hereReportingAvailableOne NetSuite account

Residential tenancies

Leases, periodic agreements, rent schedules and rent-increase controls per state, with notices and history on the tenancy record.

Bonds

Record each bond, the lodgement reference with the state authority (for example NSW Fair Trading or the RTBA in Victoria) and claim outcomes, and track lodgement deadlines.

Minimum standards and compliance

Track smoke alarm servicing, pool barrier certificates, gas and electrical safety checks and state minimum-standard items, with expiry tasks. See compliance and certificate tracking.

Repairs and routine inspections

Tenant requests, urgent-repair workflows, contractor work orders and routine inspection schedules within state entry rules. See property inspections.

Commercial leases and outgoings

Retail and commercial leases with market reviews, CPI and fixed escalations, outgoings budgets and annual reconciliation, plus retail-lease disclosure requirements. See CAM and outgoings reconciliation.

GST and BAS

GST on commercial rent and fees, input-taxed residential rent and BAS reporting through NetSuite's tax features.

Lease accounting under AASB 16

Lessor accounting and straight-line rent on lease records. See lease accounting.

Strata

Owners corporation levies, administrative and capital works funds for build-to-rent or strata-titled assets. See HOA, condo and strata.

Compare

How does a multi-state setup look?

A multi-state setup in RIOO keeps one NetSuite account and one set of workflows, then varies the rules by state on each property. Bond handling, rent-increase limits, notice periods and entry notice follow the property's state, while entities, GST codes and reporting are configured once for the whole portfolio.

The table is orientation, not legal advice. RIOO applies the configuration you set with your advisers.

Same platform, local rulesNSWBond authorityConfiguredNotice periodsVariesRent increasesRule setVictoriaBond authorityRule setNotice periodsTrackedRent increasesConfiguredQueenslandBond authorityTrackedNotice periodsRule setRent increasesVariesWABond authorityVariesNotice periodsRule setRent increasesVaries
SettingConfigured perExample
Bond amount and lodgement deadlineStateBond limits and lodgement timeframes differ by jurisdiction
Rent increase frequency and noticeStateMany states now limit increases to once in 12 months
Termination noticesState and reasonNotice periods vary by ground and tenancy type
Entry notice for inspectionsStateRoutine inspection frequency and notice differ
Minimum standards checklistStateVictoria's rental minimum standards; ACT insulation standard
GST treatmentCharge typeCommercial rent taxable; residential rent input taxed

Explore by topic

Which Australian portfolios fit best?

Australian portfolios that fit RIOO best are owners and operators that run NetSuite with several entities or funds: build-to-rent, student accommodation, commercial and retail landlords, land lease communities and community housing providers. They share a need for tenancy operations and fund-level accounting on one ledger rather than separate systems.

Where RIOO fitsSingle landlord, no ERPNetSuite, multi-entitySmall portfolioGrowing operatorEnterprise /…Strongest fitfinance-led, multi-entity

Build-to-rent

BTR operators need resident apps, amenity bookings, institutional reporting and multi-entity accounting, often with fund structures. See build-to-rent.

Student accommodation

Room and bed-level contracts, semester terms, guarantors and high turnover. See student housing.

Land-lease and manufactured housing communities

Site fees, home sales and community facilities. See manufactured housing.

Commercial and industrial

Office, retail and logistics assets with outgoings, reviews and critical dates. See commercial lease administration.

Compare

What rules apply to residential tenancies in Australia?

Residential tenancies in Australia are regulated by each state and territory, not federally. Bonds, notice periods, rent increase frequency, entry rules and minimum standards are set by legislation such as the Residential Tenancies Act in each jurisdiction, and bonds are usually lodged with a state authority rather than held by the landlord.

New8BondsUnit 4B · #7029MedRent increasesUnit 7C · #8586MedIn progress3NoticesUnit 9D · #6409LowEntryUnit 12A · #5320MedDone2Leaking tapUnit 1102 · #6106LowLight outUnit 210 · #3027HighTech assigned · photos on job
TopicWhat varies by stateHow RIOO handles it
BondsLodgement authority, cap and deadlineBond tracked per lease with lodgement reference
Rent increasesFrequency limits and notice periodsRenewal and increase dates checked per property
NoticesPeriods for ending tenanciesLease notice dates by jurisdiction
EntryNotice before inspections and repairsWork order scheduling with resident notice
Minimum standardsRequirements for heating, locks, ventilationInspection checklists per state

How does GST apply to Australian property?

Residential rent is generally input-taxed, so no GST is charged to tenants and related input tax credits are limited. Commercial rent is usually a taxable supply with 10% GST. RIOO applies NetSuite tax codes per property and charge, so mixed-use buildings bill each lease correctly and BAS reporting comes from NetSuite.

AustraliaBond lodgementEvidence storedGST on commercialUp to dateSmoke alarm checksTracked on recordState tenancy actsUp to date

Use cases

Which Australian property types does RIOO support?

RIOO supports the main Australian property types that owners operate at scale: build-to-rent, student accommodation, commercial and retail, land lease and manufactured home communities, and social and affordable housing. Each type uses its own lease structures and charges, while every property shares the same NetSuite ledger, GST setup and reporting.

MultifamilyCommercialStudentHOAIndustrialMixed-use
01

Build-to-rent

Institutional residential with long tenancies, amenity charges and investor reporting.

02

Student accommodation

By-the-bed leases and semester calendars. See student housing.

03

Commercial and retail

Outgoings recovery, GST invoices and turnover rent where agreed.

04

Land lease and manufactured home communities

Site fees and utilities under state legislation.

Checklist

Australian setup checklist

Australian setup checklistMap chart of accountsAgree approval limitsClean tenant recordsSchedule trainingConfirm data owners3/5complete
  • Map each owning entity to a NetSuite subsidiary with AUD base currency.
  • Set GST tax codes for residential, commercial and mixed-use charges.
  • Record bond lodgement references for existing tenancies.
  • Configure notice and rent increase rules for each state you operate in.
  • Choose payment methods, such as direct debit and card, through supported gateways.
  • Plan resident portal launch and migration of open balances.

How do Australian rent payments usually work?

Most Australian tenants pay rent fortnightly or monthly by direct debit, bank transfer or card. RIOO bills on the schedule set on each lease, records payments in AUD against the tenant's NetSuite balance, and supports gateways for direct debit and card payments.

Residentportal / appBankand GL postedDirect debitPayIDBPAYCard$160M+ monthly rent through RIOOApplied to ledger instantly

Who is RIOO NOT for in Australia?

RIOO is not for Australian businesses that do not use NetSuite, and it is not a trust accounting package for traditional real estate agencies managing many small landlords' properties under agency licensing. It also does not replace state bond authority portals; bonds are recorded and tracked in RIOO but lodged with the authority.

In scopeNetSuite…Portals & mobileProperty…Short-term…out of scopeEquipment rentalout of scopeNo-ERP landlordsout of scopeStated plainly

Fit

Who is RIOO for, and who is it not for?

RIOO is a property management system built natively on Oracle NetSuite, so the best fit depends mostly on your finance system and the shape of your portfolio. It suits professional operators who want leasing, operations and accounting in one NetSuite ledger, and it is not designed for teams without NetSuite or for very small landlords.

Strong fitNot a fitFinance-led teamsVacation rentalsMixed portfoliosEquipment rentalRuns NetSuiteNo ERP plannedHonest fit check

RIOO is a strong fit if

  • You run Oracle NetSuite, or are moving to it, as your finance system. RIOO runs inside NetSuite.
  • You manage residential, commercial or mixed portfolios across several entities or currencies.
  • Finance wants property activity on the general ledger as it happens, with no imports or sync jobs.

RIOO is probably not the right fit if

  • You do not use NetSuite and do not plan to. RIOO runs inside a NetSuite account.
  • You are an individual landlord or a very small portfolio looking for a low-cost, self-serve app with no ERP.
  • You need short-term or vacation-rental channel management.
  • You are looking for equipment or asset-rental software. RIOO manages real estate, not equipment rentals.

Talk to a specialist

See RIOO in Australia on your own portfolio.

For Australian build-to-rent operators, institutional landlords, student accommodation providers and commercial owners, it runs tenancies, rent, repairs, outgoings recovery and property accounting on the same records as the NetSuite general ledger, with GST handled by NetSuite.

FAQ

RIOO in Australia FAQs

Still curious? Ask the team.

Does RIOO support GST on commercial rent?

Yes. GST is calculated by NetSuite from the tax code on each charge, so commercial rent and outgoings can be taxable while residential rent is input taxed, and BAS reporting draws on the same transactions. Confirm tax treatment with your advisers.

Can RIOO handle tenancy rules that differ by state?

Yes. Bond amounts, rent-increase frequency, notice periods, entry notice and minimum standards are configured per property in RIOO, so homes in Victoria, New South Wales and Queensland each follow their own state rules from one NetSuite account. Your advisers confirm the settings; RIOO applies them to leases, notices and tasks.

Does RIOO lodge bonds with state authorities?

RIOO records each bond with its amount, lodgement reference and dates, and tracks lodgement and refund deadlines as tasks on the tenancy. Direct electronic lodgement with each state bond authority is not claimed, so lodgement itself still happens through the authority's own portal or process.

Does RIOO support outgoings recovery for commercial leases?

Yes. RIOO supports outgoings recovery for Australian commercial leases: outgoings budgets, monthly estimate billing and annual reconciliation run from each lease's terms, with GST applied by NetSuite tax codes. Retail-lease disclosure and statement requirements are configured per state. See CAM and outgoings reconciliation for the full process.

Is RIOO suitable for build-to-rent in Australia?

Yes. RIOO suits Australian build-to-rent operators, who combine long residential tenancies with amenity charges, professional on-site teams and investor reporting. Resident portals, amenity bookings, maintenance and multi-entity fund accounting all run on NetSuite records, so asset managers and investors see occupancy, income and costs by building from one ledger.

Which currency does RIOO use in Australia?

Australian subsidiaries in RIOO transact in Australian dollars, with GST applied through NetSuite tax codes. Groups that report in another currency, such as a Singapore or US parent, consolidate through NetSuite OneWorld, and every consolidated figure still drills back to the local AUD lease, invoice or bill behind it.

Can Australian and other entities consolidate?

Yes. Australian entities consolidate with entities in other countries through NetSuite OneWorld. Each AUD subsidiary keeps its own books, GST setup and local reporting, while NetSuite translates currencies, eliminates intercompany balances and produces group results, so a trust or fund in Australia can report alongside New Zealand or Asian entities.

Does RIOO support BAS reporting?

Yes, through NetSuite. GST is recorded on every RIOO invoice, receipt and vendor bill as a NetSuite transaction with its tax code, so BAS figures come from NetSuite's tax reports rather than a separate calculation. Commercial rent is typically taxable, residential rent input-taxed, and mixed-use buildings apply codes per charge.

Does RIOO support land tax and council rates tracking?

Yes. Council rates and land tax are recorded in RIOO as property expenses through NetSuite vendor bills, coded to the property and period. Where commercial leases allow, they can be included in outgoings and recovered from tenants, while residential holdings report them as owner costs in property and entity results.

Bring tenancies from three states. We'll configure all three in one account.