Property management software for the UAE, built on NetSuite

RIOO records the Ejari or Tawtheeq registration number, registration and expiry dates, and supporting documents on each tenancy, and opens renewal tasks before registrations lapse. Direct API integration with Ejari or Tawtheeq is not claimed; registration itself happens through the official Dubai and Abu Dhabi channels, with the reference then stored in RIOO.

Yes. RIOO can record each post-dated cheque against the tenancy instalment it pays, with bank, cheque number, amount and due date. Cheques are tracked through deposit and clearance, applied to the tenant ledger when they clear, and bounced cheques are reversed on the same ledger with follow-up tasks.

VAT is calculated by NetSuite from the tax code on each charge: 5% on commercial rent and service charges, and exempt for most residential leases after the first supply. VAT returns draw on the same tenancy invoices, so output tax reconciles to the rent roll. Confirm treatment of each charge with your tax adviser.

RIOO invoices are standard NetSuite invoices, so they follow whichever e-invoicing route your NetSuite account uses under the UAE programme, rather than a separate property billing engine. Confirm your accredited service provider, the go-live phase that applies to your entities, and NetSuite's supported connector before relying on RIOO invoices for e-invoicing.

Yes. RIOO supports service-charge budgets, owner demands, owner ledgers, collections and contractor management for jointly owned communities, with costs posted by building in NetSuite. Integration with Dubai's Mollak system is not claimed, so review reporting and approval requirements with your RERA-registered association manager before relying on RIOO for statutory submissions.

Arabic support should be confirmed for both RIOO users and tenant-facing documents before rollout. NetSuite supports multiple languages for users, and tenant notices, invoices and contracts can be prepared from templates, but the extent of Arabic in RIOO screens, portals and right-to-left documents needs checking for your use.

Not directly. Each lease stores its Ejari registration number, dates and certificate, and renewal tasks remind the team to re-register before expiry. Registration itself is completed through the Ejari process with the Dubai Land Department or an authorised typing centre, after which the reference is recorded in RIOO.

Yes. A returned cheque is recorded against the instalment it was meant to pay, which reverses the receipt in NetSuite and reopens the balance on the tenant ledger. RIOO then triggers follow-up tasks for the property team and applies any bounced-cheque charge your lease and UAE practice allow.

Yes. NetSuite OneWorld consolidates AED subsidiaries with entities in other currencies, translating balances at period rates and eliminating intercompany transactions. A UAE property company can therefore report on its own books in dirhams while a group in Singapore, the UK or the US sees consolidated results in its reporting currency.

Tenant-facing templates such as tenancy contracts, notices and statements can be prepared in Arabic and English where required, so bilingual documents come from the same lease data. Check how Arabic text, right-to-left layout and fonts render in your chosen templates and portal before go-live.

Yes. Security deposits are recorded as liabilities by lease, not income, and are applied against damage or unpaid rent or refunded at the end of the tenancy. Holding deposits in their own NetSuite account lets finance reconcile deposits held to active tenancies, whether paid by cheque, transfer or bank guarantee.