Property management, built natively on Oracle NetSuite

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Platform

Six connected areas on one NetSuite system of record.

Solutions

Start from the places you manage, the business you run, your role or the workflow you want to fix.

NetSuite

Property management built natively on NetSuite, not synced to it.

Integrations

External tools exchange data with RIOO. Core property and financial records stay in NetSuite.

Markets

Localised pages for the five markets RIOO serves, with the rules that change how property is run.

Resources

Answers for choosing, implementing and running property management on NetSuite.

Company

The team behind the NetSuite-native property platform.

Resources · Glossary

What is net operating income?

NOI (net operating income) is property revenue minus operating expenses, before debt service, capital expenditure and income tax. It is the standard measure of a property's operating profitability.

How do you calculate NOI?

Start with gross potential rent, subtract vacancy and credit losses, and add other income such as parking, fees and recoveries to get effective gross income. Then subtract operating expenses: property tax, insurance, repairs and maintenance, utilities, management and payroll.

NOI = effective gross income − operating expenses. Mortgage payments, depreciation, capital improvements and income taxes are excluded, which makes NOI comparable across properties with different financing. Investors divide NOI by value to get a cap rate.

See also: Income & expense management and Dashboards & reports.

Illustration for noi (net operating income) in property management

What does an NOI calculation look like?

Example (illustrative figures). Gross potential rent $1,200,000; vacancy and credit loss $60,000; other income $40,000; effective gross income $1,180,000. Operating expenses $480,000. NOI = $1,180,000 − $480,000 = $700,000.

Illustration for noi (net operating income) in property management

FAQ

NOI (net operating income) FAQs

Still curious? Ask the team.

Does NOI include mortgage payments?

No. NOI is measured before debt service, so it reflects the property's operations regardless of how it is financed. Lenders compare NOI with debt payments to calculate the debt service coverage ratio. Income taxes, depreciation and amortisation are also excluded from NOI, which is why it is widely used to compare properties with different owners and capital structures.

Is NOI the same as cash flow?

No. Cash flow after NOI also deducts debt service, capital expenditure, leasing commissions and reserves. A property can have healthy NOI but weak cash flow if it is highly leveraged or needs major capital work. For that reason, owners usually review NOI and cash flow side by side rather than relying on one figure.

Why does NOI matter for valuation?

Income-producing property is often valued by dividing NOI by a market capitalisation rate. Small changes in NOI can therefore move value significantly, which is why owners track revenue and expense lines closely by property. For example, at a 6% capitalisation rate, each additional $1 of annual NOI adds about $16.67 of value (illustrative figures).

See NOI on live NetSuite data.