Property management, built natively on Oracle NetSuite

Request a demo

Platform

Six connected areas on one NetSuite system of record.

Solutions

Start from the places you manage, the business you run, your role or the workflow you want to fix.

NetSuite

Property management built natively on NetSuite, not synced to it.

Integrations

External tools exchange data with RIOO. Core property and financial records stay in NetSuite.

Markets

Localised pages for the five markets RIOO serves, with the rules that change how property is run.

Resources

Answers for choosing, implementing and running property management on NetSuite.

Company

The team behind the NetSuite-native property platform.

Resources · Glossary

What is CAM?

CAM (common area maintenance) is the recoverable cost of operating shared areas of a commercial property, such as cleaning, security and landscaping, billed to tenants under their leases and reconciled annually. Tenants usually pay monthly estimates, then a year-end true-up.

How do CAM charges work?

The landlord groups recoverable expenses into one or more pools, for example common areas, the building and the parking structure. Each tenant's lease sets its share of each pool, usually its leased area divided by the pool's total area, plus any caps, exclusions, base year or gross-up rules.

During the year tenants pay estimates based on the budget. After year-end the landlord compares actual recoverable costs with the estimates paid and issues a reconciliation: an extra bill if the tenant underpaid, or a credit if it overpaid.

See also: CAM reconciliation and Commercial lease administration.

Illustration for cam (common area maintenance) in property management

What does a CAM reconciliation look like?

Example (illustrative figures). Recoverable CAM for a retail centre is $500,000. A tenant occupying 4,000 of 80,000 sq ft has a 5% share, or $25,000. It paid estimates of $2,000 a month ($24,000), so the year-end reconciliation bills $1,000.

If the lease capped controllable CAM increases at 5% a year and the cap applied, the bill would be limited to the capped amount.

Illustration for cam (common area maintenance) in property management

FAQ

CAM (common area maintenance) FAQs

Still curious? Ask the team.

What costs are usually included in CAM?

Typical CAM costs include cleaning, landscaping, snow removal, security, common-area utilities, repairs and maintenance of shared areas, and property management fees where the lease allows. Many leases exclude capital improvements, leasing costs, the landlord's financing costs and costs caused by another tenant. The lease, not general practice, decides what is recoverable.

What is the difference between CAM and a service charge?

They describe the same idea: tenants paying their share of the cost of running shared parts of a property. CAM is the common term in the United States. Service charge is the usual term in the UK and many other markets, where codes of practice and lease wording shape how it is budgeted and reconciled.

When is CAM reconciled?

Most leases require an annual reconciliation within a set number of days after the landlord's fiscal year-end, often 90 to 120 days. Late statements can create disputes or, under some leases, limit what the landlord can recover. Tenants often have a window after receiving the statement to review or audit it.

See CAM on live NetSuite data.